We are committed to continual improvement of patient care and to enhance patient experience. We have implemented Heidi Health, an AI transcriber, to aid documentation during consultations.

How does it work?

It transcribes patient encounters such as telephone consultation and face-to-face consultations via a microphone.

What are the benefits of Heidi Health to me, a patient?

It allows the clinician to focus entirely on you during your appointment whilst still allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.

How is my data managed?

Security and privacy of your data is of upmost importance.  Stringent UK compliance frameworks are adhered to by Heidi Health, ensuring secure and confidential handling of your personal information.  Heidi Health complies with NHS standards (DTAC, DSPT, DCB0129), the Data Protection Act and GDPR.

Hosting of your data within the UK is in compliance with local protection regulations, thereby enhancing security.

Consultation notes are generated simultaneously at the time of the appointment, meaning no recordings are ever stored. The generated notes are then deleted, ensuring privacy and security.

To see further information on Heidi Health please follow this link to read their poster.

Updated December 2025