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Noticeboard

Cancelling your Appointment - If you are unable to attend an appointment, please let us know.

By giving us as much notice as possible you are helping us to make sure that someone else is given your slot.

You can now request repeat prescriptions online using PATIENT ACCESS - to register contact Reception. Please note requests submitted over the weekend will not be processed until the next working day.

Change of personal details

Please inform the reception staff if you change your personal details such as name, address, telephone number or email address, so that your records are kept up to date.

Do you have a muscle or joint problem? Is it interfering with your life or work? For advice and self care information you can visit www.nhsinform.co.uk/msk or phone 0800 917 9390

 

Your Personal Health Information

confidentialityTo provide you with the care you need, we hold the details of your consultations, illness, tests, prescriptions and other treatments that have been recorded by everyone involved in your care and treatment e.g. GP, Health Visitor and Practice Nurse. This information may be stored on paper or electronically on computer files by Practice staff.

We sometimes disclose some of your personal health information with other organisations involved in your care. For example, when your GP refers you to a Specialist at the Hospital we will send relevant details about you in the referral letter and receive information about you from them. Our Practice also participates in regional and national programmes such as the cervical cytology screening service and your name, address, date of birth and health number will be given to them in order to send an invitation to you.

We need to use some of your personal health information for administrative purposes. In order to receive payment for services provided to you we have to disclose basic details about you to the NHS Board responsible for this area and to the Common Services Agency for the Scottish Health Service. These organisations have a role in protecting public funds and are authorised to check that payments are being properly made. We are required to co-operate with these checks and the disclosure of your data is a necessary part of our provision of health care services.

Sometimes we may participate in studies that are designed to improve the way services are provided to you or to check that our performances meet required standards and benchmarks. Whenever we take part in activities such as these we will ensure that, as far as possible, any details that may identify you are not disclosed.

We are sometimes involved in health research and the teaching of Student Nurses, Doctors and other health professionals. We will not use or disclose your personal health information for these purposes unless you have been informed beforehand and given your consent for us to do so.

Where you need a service jointly provided with a local authority we will seek your permission before giving them your details.

Sometimes we are required, by law, to pass on information e.g. the notification of births, deaths, certain diseases or crimes to the Government.

Our use of your personal health information is covered by a duty of confidentiality and is regulated by the Date Protection Act. The Data Protection Act gives you a number of rights in relation to how your personal information is used, including a right to access the information we hold about you.

Everyone working for the NHS has a legal duty to keep information about you confidential and adheres to a Code of Practice on protecting patient confidentiality. Further information can be found on this at: www.nhsforthvalley.com/home/Pubs/HealthRights/confidentiality.html

Anyone who receives information from us is also under a legal duty to keep it confidential. If you have any queries or concerns on how we use your personal health information or would like access to your information please contact our Practice Manager.

 

 
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