Suggestions & Complaints
We try to provide an efficient and caring service to our Patients. If you feel you have a complaint about the service we give or about a member of our Staff please speak to the Practice Manager, as soon as possible. You may address your concerns to the Practice Manager in writing or make an appointment to discuss them in person. All complaints will be treated in the strictest of confidence.
We shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within 10 working days. We will endeavour to offer you an explanation and apology, if appropriate, or a meeting with those involved. We aim to investigate what happened and why to ensure it does not happen again.
If you feel you cannot raise your complaint with us you have the right to approach the Health Board directly. If you are not happy with the response to a complaint you can seek advice from the Scottish Public Services Ombudsman (telephone 08700 115 378).