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New Website

We will very shortly be updating our website. This will have a completely different look and feel however it is designed to be much more interactive, easier to navigate and will have the option for patients to cancel appointments.

Test Results

If you are waiting for test results at Polmont Park please contact the surgery after 2pm on the specified day. This is when the results will be released to us and therefore we will be in a position to help

Text Messaging Service

We now have a text message based system at the Practice to support with appointments, flu clinics etc. Please can you make sure that we have your current mobile number. Should you not wish to receive text messages from us please let us know. This will be an extra service to the Practice and will not be replacing the normal contact details already in use.

Cancelling your Appointment - If you are unable to attend an appointment, please let us know.

By giving us as much notice as possible you are helping us to make sure that someone else is given your slot.

You can now request repeat prescriptions online using PATIENT ACCESS - to register contact Reception. Please note requests submitted over the weekend will not be processed until the next working day.

Change of personal details

Please inform the reception staff if you change your personal details such as name, address, telephone number or email address, so that your records are kept up to date.

Do you have a muscle or joint problem? Is it interfering with your life or work? For advice and self care information you can visit or phone 0800 917 9390


Patient Access Book and cancel routine GP appointments at Polmont Park Medical Group via PC, SKY, Wii, Virgin Media or Mobile Phone



Ease of use

Patient Access is an appointment booking service which has been carefully designed for ease of use, and can be used by anyone who has a computer, mobile phone or digital TV and is being developed in partnership with NHS 24 and Looking Local.



Patient Access DevcesIt’s quick and easy to use, and can be particularly useful during those times when the practice is closed, telephone lines are busy or if you are away from home. The easy to follow screens and prompts ensure it’s simple for you to view, book, or cancel appointments online – whatever time of the day or night.




Using Patient Access, you will be able to view a range of available appointments and choose the most convenient time for you.


Secure information

All personal information contained on Patient Access is protected using the highest standard internet security.  Before you can start booking appointments online, you must first register your details for this service.



It’s quick and easy to register

Remember, when using Patient Access all your personal information is safe and secure

Registering is three easy steps

Step 1.  Ask at reception for a registration form. You will need to bring in photographic ID to show reception staff, purely for confidentiality purposes.  This provides all the information you need to register to use the Patient Access facilities.

Step 2.  Choose the media that you want to use.

Options include using the internet, go to the practice website and click on the link.

Or downloading an app from itunes if you have an iphone and the android app should be available soon.

Search for the free looking local app or text your postcode to 61061, your network charge with apply for text.


Step 3. 


Create your account.


Depending on the media used the screens will be different. Go through the screens selecting the appropriate options, then select NHS Scotland and NHS 24 this will take you to GP Services . Select use GP Services and enter your personal registration details exactly as they appear on the registration form.  If the information does not match, your registration with not be accepted.


You are now ready to book and cancel appointments.


Once registered, simply log on with your practice ID, patient ID and password. You can view any appointments you have already made, cancel them if necessary, or book a new appointment after checking which times are available.


There is no need to re-confirm by email or telephone – just arrive promptly on the day.


You can also use our website to order repeat medication. 


Looking Local is a national public sector service available on digital interactive TV (Sky, Virgin Media, broadband enabled Freeview), internet enabled mobile phones, smartphones and consumer devices such as the Nintendo Wii, all of which appeal to people who do not use the Internet, as well as complementing websites for PC veterans who want to undertake a quick and easy request or find information/services on the go.  A former National Project now owned by Kirklees Council on a not for profit basis has many thousands of people every week, using their TV and mobile to get information. This engagement is resulting in more efficient service provision but also better access to services when people want it. Looking Local provides over 130 local authorities, housing associations, health and blue light organisations with:

National services : Live national coverage from NHS 24 and NHS Inform (health information & news, medical A-Z etc from the flagship NHS online service), GP Appointments, Job Centre Plus (job searching), Transport Direct (real time traffic and transport updates and journey planning). 

Local Services: News, feedback, reporting, requesting, polls, consultations, advice, info etc 


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